Customers must have a valid RMA number (assigned by Customer Service) before returning any products and the RMA number must be written on the return shipping label only.
The customer is responsible for filing all claims with the carrier they use to return RMA's to MVP PARTS. It is recommended that the customer insure the product being returned to MVP PARTS (for full value) in order to avoid any potential exposure if product is lost or damaged while in transit back to MVP PARTS. All products that are damaged while in transit to MVP PARTS from the customer against an approved RMA number will be refused/rejected back to the customer.
Products must be shipped prepaid. MVP PARTS does not cover return shipping expenses unless return is due to a MVP PARTS error such as over shipment, mis-shipment, or sales error.
For standard MVP PARTS RMA's, the customer has 30 days from the date issued to return the product to MVP PARTS.
For short-ship, mis-ship and over ship due to MVP PARTS warehouse error, customer has 15 days from ship date.
Returns that require MVP PARTS product management approval before an RMA is issued may take up to 48 hours for processing/approval.
Special orders for customers are not returnable.
Restock fees of 20% or greater may be applied to stock balance or open box (non-defective) returns. If a restock fee applies to a return request, the MVP PARTS Customer Service Representative will notify the customer of the exact amount of restock fee at the time RMA is requested.